Terms and Conditions

Man With a Van Bayswater Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Bayswater provides local and nationwide removal, transport and related services. By booking our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions:

Customer means the individual, business or organisation that books or receives services from Man With a Van Bayswater.

We, us, our means Man With a Van Bayswater as the service provider.

Services means any man and van, removal, transport, loading, unloading, packing, furniture move, collection or delivery service that we agree to provide.

Goods means any items, property or belongings that we are requested to move, transport, handle or otherwise deal with.

Service area means the geographical areas in which we offer our services, including Bayswater and surrounding districts, as well as other locations across the UK where agreed in advance.

2. Scope of Services

We provide man and van and removal services for domestic, commercial and light industrial customers. Our typical services include the collection, loading, secure transport, unloading and placement of Goods at the agreed delivery address.

We may also provide additional services such as packing, unpacking, furniture assembly or disassembly, and multi-stop collections or deliveries if specifically agreed at the time of booking. Any additional services requested on the day of the move will be subject to availability and may incur extra charges.

We reserve the right to refuse to handle Goods which, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or otherwise unsuitable for transport in our vehicles or by our personnel.

3. Booking Process

3.1 Quotations

Quotations are based on the information you provide, including addresses, access conditions, dates, times, volume and type of Goods, and any special handling requirements. Quotations are not binding if the information supplied is inaccurate or incomplete.

Quotations are usually given as either an hourly rate or a fixed price. We will confirm the basis of the quote at the time of booking. Quotations are valid for a limited period as advised when given and may be subject to change if circumstances alter.

3.2 Confirming a Booking

Your booking is confirmed only when we have accepted your request for Services and you have accepted our quote, including any applicable deposit requirements. We may confirm bookings verbally, in writing or via electronic communication depending on how you contact us.

It is your responsibility to check that all details in your booking confirmation are correct, including the dates, times, addresses, service type and any special instructions. Any changes should be notified to us as soon as possible and may result in an amended quotation.

3.3 Access and Parking

You must ensure that suitable parking and access are available at both collection and delivery addresses. This includes obtaining any necessary permits, arranging access through building management and ensuring that any restrictions are communicated to us in advance.

If we are delayed or prevented from carrying out the Services due to parking or access issues that you could reasonably have foreseen, we may charge for waiting time or additional time required to complete the job.

4. Customer Responsibilities

You agree to:

Provide accurate information about the nature, volume and value of the Goods and any special handling requirements.

Be present, or ensure that an authorised representative is present, at the collection and delivery addresses during the agreed time period.

Ensure all Goods are properly packed and ready for loading unless we have agreed to provide packing services.

Securely disconnect and prepare any appliances or equipment prior to the move, unless otherwise agreed.

Notify us in advance of any fragile, valuable, bulky or unusually heavy items, as well as any items requiring dismantling or special handling.

Ensure that the Goods do not include any prohibited items, including but not limited to hazardous materials, illegal items, perishable goods, live animals or plants, or items of exceptional value that we have not agreed to transport.

5. Payments and Charges

5.1 Rates and Pricing

Our charges may be calculated based on time, distance, volume, complexity or a combination of these factors. We will inform you of the pricing structure before you confirm your booking.

Additional charges may apply for long carries, stairs, restricted access, out-of-hours work, waiting time, last-minute changes to the booking, or any additional services requested and agreed on the day.

5.2 Deposits and Payment Terms

We may require a deposit to secure your booking. The deposit amount and due date will be confirmed at the time of booking. Deposits are generally non-refundable except where we cancel the Service without good reason.

Unless otherwise agreed in writing, all balances are payable on completion of the Service on the same day. We accept the payment methods notified to you at the time of booking.

If payment is not made when due, we reserve the right to charge interest on the outstanding amount at a reasonable commercial rate until payment is received in full. For business customers, we may also recover costs incurred in pursuing overdue amounts.

6. Cancellations and Changes

6.1 Cancellation by the Customer

If you need to cancel or reschedule your booking, you should notify us as early as possible. Our standard cancellation policy is as follows, unless otherwise agreed in writing:

Cancellations more than 7 days before the scheduled Service date: any deposit may be refunded at our discretion, or credited against a future booking.

Cancellations between 7 days and 48 hours before the scheduled Service date: we may retain all or part of the deposit to cover our costs.

Cancellations within 48 hours of the scheduled Service date, or failure to be available when we arrive: we may charge up to 100 percent of the quoted price, including any minimum charge for the vehicle and crew booked.

6.2 Changes to Bookings

Requests to change the date, time, addresses, or scope of the Services are subject to availability and may result in a revised quotation. If we cannot accommodate the changes, your original booking will remain in place unless you cancel it subject to the cancellation terms above.

6.3 Cancellation by Us

We will make every reasonable effort to fulfil confirmed bookings. However, we may cancel or reschedule a booking due to circumstances beyond our control, such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns or other events making it unsafe or impracticable to carry out the Service.

In such cases, we will notify you as soon as reasonably possible and offer an alternative date or refund any deposit or prepayment you have made. We will not be liable for any indirect or consequential losses arising from such cancellation.

7. Liability and Limitations

7.1 Our Duty of Care

We will exercise reasonable care and skill in providing the Services and handling your Goods. Our crews are instructed to take reasonable steps to protect your property during loading, transport and unloading.

7.2 Exclusions of Liability

We are not liable for loss or damage arising from:

Goods packed or prepared by you or a third party.

Normal wear and tear, scratching, scuffing or minor damage consistent with moving.

Pre-existing damage, defects, or vulnerability due to the condition, nature or age of the Goods.

Electrical or mechanical derangement of appliances or equipment, unless caused by our negligence.

Loss or damage resulting from war, terrorism, civil unrest, acts of government, natural disaster, severe weather, or events beyond our reasonable control.

Loss of profits, loss of use, loss of opportunity, or any indirect or consequential loss.

7.3 Limits on Liability

Our liability for loss of or damage to Goods, where we are found to be at fault, is limited to a reasonable market value of the affected item, subject to an overall cap per job as notified to you at the time of booking or in our separate insurance or liability information.

If you consider that your Goods have a value exceeding our standard limits, you must notify us before the Service is booked so that we can discuss additional protection or revised terms. Failure to do so may limit our liability to the standard limits even if the value of the Goods is higher.

7.4 Customer Indemnity

You agree to indemnify us against any loss, damage, claims, costs or expenses arising from:

Your failure to comply with these Terms and Conditions.

Inaccurate information supplied by you.

The presence of prohibited, unsafe or illegal items among the Goods.

Damage to property or injury to third parties caused by your actions or instructions, where we have acted in accordance with those instructions.

8. Insurance

We maintain appropriate insurance to cover our legal liabilities in the course of providing man and van and removal services. Our insurance is not a substitute for your own contents or business insurance, and may be subject to exclusions, conditions and limits.

It is your responsibility to ensure that you have adequate insurance in place for your Goods, especially where the value exceeds our liability limits or where special cover is required. We can provide details of our standard cover on request.

9. Waste, Disposal and Environmental Regulations

9.1 Waste Handling

We operate in accordance with applicable UK waste and environmental regulations. We do not remove or dispose of waste unless this has been specifically agreed and is compliant with relevant laws.

We may agree to take unwanted items for disposal or recycling where it is lawful and safe to do so, and where suitable facilities are available. Additional charges may apply for disposal services, particularly for bulky items or items that attract higher disposal fees.

9.2 Prohibited Waste

We will not carry or dispose of hazardous or regulated waste, including but not limited to chemicals, solvents, asbestos, medical waste, flammable substances, gas cylinders, or any items requiring specialist handling or licenses. You must not include such items among the Goods.

If we discover prohibited waste among your Goods, we may refuse to transport it and, if necessary, involve the relevant authorities. You will be liable for any costs or penalties arising from your inclusion of prohibited waste.

9.3 Environmental Responsibility

We aim to operate our man and van and removal services in an environmentally responsible manner, including efficient route planning and lawful disposal of materials. Whenever possible, reusable or recyclable items will be taken to appropriate facilities, subject to practicality and your instructions.

10. Delays and Waiting Time

While we make reasonable efforts to arrive at the agreed time, all times are approximate and may be affected by traffic, roadworks, weather, previous jobs or other factors beyond our control.

If we are significantly delayed, we will inform you where possible. We are not liable for losses or costs arising from delays that are outside our reasonable control.

Where we encounter delays in carrying out the Service due to factors within your control, such as lack of access, incomplete packing, or absence of an authorised person, we may charge for waiting time or additional time to complete the job in accordance with our current rates.

11. Complaints and Claims

If you are dissatisfied with any aspect of our Services, you should notify us as soon as possible so that we have an opportunity to address the issue.

Any claim for loss of or damage to Goods should be reported to us promptly and, in any event, within a reasonable time after completion of the Service. You should provide details of the Goods affected, the nature of the damage or loss, and any supporting evidence such as photographs or receipts.

We will investigate your complaint or claim and may request additional information. Where we accept responsibility, any compensation will be assessed in accordance with these Terms and Conditions, including liability limits.

12. Data Protection and Privacy

We collect and use personal information such as names, addresses, contact details and job details for the purpose of providing our Services, managing bookings and administration, and meeting legal or regulatory obligations.

We take reasonable steps to keep your personal information secure and will not sell your data to third parties. We may share information with trusted partners or subcontractors where necessary to provide the Service, or where required by law.

13. Subcontracting

We may, at our discretion, use vetted subcontractors or partner operators to carry out all or part of the Services. Where we do so, these Terms and Conditions will still apply, and we will remain responsible to you for the performance of the Services.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or relating to these Terms and Conditions or the provision of our Services.

15. General Provisions

15.1 Amendments

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that Service. It is your responsibility to review the Terms and Conditions applicable at the time of booking.

15.2 Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed deleted, and the rest of the Terms and Conditions shall continue in full force and effect.

15.3 No Waiver

Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

15.4 Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation we provide, constitute the entire agreement between you and us relating to the Services and supersede any prior discussions, communications or understandings.